Everything You Need for Your EV Charging Projects
Welcome to the Support and Download Center. Access our comprehensive, engineering-grade collection of product documentation, technical resources, software updates, global certifications, and lifecycle service information designed to accelerate every stage of your EV charging infrastructure projects.
Whether you are a distributor, system integrator, certified installer, project developer, charging network operator, fleet manager, or OEM partner, our technical resources empower you to select, install, operate, and maintain EV charging solutions with absolute confidence.
If you cannot find a specific document or require customized engineering files, our dedicated technical support team responds within 24 hours.
Quick Navigation and Resource Library
Product Catalogs
Browse our complete portfolio of EV charging ecosystem solutions engineered for residential, commercial, public, fleet, and industrial applications.
Available Downloads:
- Corporate Brochure
- Complete Product Catalog
- AC Charger Catalog
- DC Fast Charger Catalog
- Portable Charger Catalog
- Smart Charging Solutions Catalog
- Energy Storage Solutions Brochure
- Accessories Catalog
Key Contents: Product overviews, portfolio matrices, key features and benefits, technical highlights, application scenarios, product comparison charts, ordering information, and optional accessories.
Technical Datasheets
Download detailed, engineering-grade specifications for every product model to evaluate compatibility, electrical performance, and system requirements.
Technical Parameters Included:
- Model specifications and electrical ratings
- Input and output voltage and charging power options
- Connector types (CCS1, CCS2, CHAdeMO, Type 2, GB/T) and charging standards
- Communication protocols (OCPP 1.6J, OCPP 2.0.1, Wi-Fi, 4G LTE, Ethernet)
- Protection levels (IP54, IP65, IP66, IK10 Impact Rating)
- Thermal specifications (Operating temperature and storage conditions)
- Mechanical dimensions, product weight, and mounting requirements
- Safety protection features and global compliance standards
User Manuals
Access clear, step-by-step operating instructions designed to help users and operators handle charging equipment safely and efficiently.
Manual Highlights: Product introduction, safety precautions, display instructions, standard and RFID charging procedures, mobile app operation, emergency stop protocols, daily maintenance, and a comprehensive troubleshooting and error code guide.
Installation and Commissioning Guides
Professional, field-ready documentation developed specifically for certified electricians, installers, and engineering deployment teams.
Installation Resources:
- Site preparation and civil foundation requirements
- Mechanical mounting and physical security guidelines
- Wiring diagrams, electrical connection instructions, and cable routing
- Grounding requirements and communication wiring
- Network configuration and backend platform integration (OCPP Setup)
- Commissioning procedures, functional testing, safety inspection, and formal acceptance checklists. (File Format: PDF)
Software and Firmware Center
Keep your charging infrastructure secure, optimized, and fully operational with our latest software releases and configuration utilities.
Available Downloads:
- Firmware updates and release notes
- Charging station software and gateway software
- Configuration tools and OCPP configuration utility
- Mobile applications and PC management software
- USB driver packages and API documentation
Core Benefits: Enhanced system stability, performance optimization, cybersecurity enhancements, bug fixes, new feature rollouts, and improved third-party backend compatibility.
Global Certifications and Compliance Reports
Products are manufactured strictly in accordance with internationally recognized quality, safety, and environmental standards to ensure smooth market entry worldwide.
Available Certificates: CE, CB, UKCA, FCC, RoHS, REACH, ISO 9001, ISO 14001, ISO 45001
Compliance Reports: EMC test reports, LVD test reports, IP protection reports, product inspection reports, and official declarations of conformity.
Warranty and Service Policy
Learn more about our robust warranty coverage, transparent after-sales commitments, and streamlined return workflows to protect your long-term investment.
Service Highlights: Warranty periods and coverage scopes, exclusions, claim procedures, product replacement and repair policies, spare parts availability, and global technical support escalation paths.
Frequently Asked Questions